Laura Paton

I joined Cognassist in October 2026 as a Customer Success Manager, working with colleges, training providers and education organisations to help them get the most from the Cognassist platform.

My focus is on building strong partnerships with customers so they can embed the platform in their provision and make a real difference for their learners.

Before joining Cognassist, I completed a degree in Social Science, and I spent several years in customer success and account management. I’ve worked closely with schools, Multi-academy Trusts, Local Authorities and most recently training organisations.

I was drawn to Cognassist because I’m passionate about every learner having the opportunity to reach their full potential. The mission of “No learner left behind” reflects what has motivated me throughout my career in education.

Even in my first few weeks, I’ve felt how closely I align with the culture here. Everyone has been so welcoming and supportive, and there’s a clear shared commitment to doing the right thing for learners.

What excites me most is seeing what real customer success looks like in practice: helping providers turn the platform into meaningful outcomes for their learners, and knowing the work we do has a direct impact on people’s lives.